Kakiya's privacy policy: your data is our responsibility
Kakiya maintains full transparency regarding the collection, use, and protection of personal information of users in Bangladesh. This privacy policy will inform you about what types of data we collect, why we collect it, and how that data is kept secure. By registering on the platform or using our services, you consent to the terms of this policy. We may update this policy as needed, so we recommend checking this page regularly.
What information is collected and why
Personal identification information
At registration, we collect your name, date of birth, mobile number, and payment method details. This information is used to verify your identity and ensure secure transactions. It is also essential for age verification and responsible gaming. If the information provided is inaccurate, service delivery may be affected and account verification may not be completed. We never ask for unnecessary personal information.
Device and usage information
When you use our platform, device type, operating system, browser information, and IP address may be collected automatically. This technical information is used to ensure platform security and detect suspicious activity. Session information may also be stored for security purposes when accessing from a mobile device. This data is also analyzed to improve the platform experience for users. This data is never sold to third parties.
Financial transaction information
Payment-related information is collected during deposits and withdrawals, and is used solely for transaction verification and record-keeping. Mobile banking numbers or account details are stored in encrypted form and can only be accessed by authorized personnel when necessary. We use industry-standard encryption technology to protect financial data. Transaction records may be retained for a specified period to fulfill legal obligations. If you have any questions about this, please contact our support team.
Contact and support information
When you contact our support team, that conversation is recorded so we can provide better service in the future. Previous communication history is kept as a reference to resolve complaints or issues more quickly. Promotional messages or important updates may be sent with your consent. You may opt out of marketing communications at any time. We do not send spam or irrelevant messages.
Your rights and our commitment
Right to access your data
You may request access to your personal information held by us at any time, and we are obligated to provide it within a reasonable timeframe. You also have the right to request corrections if any information is inaccurate.
Data deletion request
After your account is closed, you may request deletion of any data we are not legally required to retain. We will process this request in accordance with applicable regulations.
Data protection guarantee
We protect your information from unauthorized access, damage, or disclosure through technical and procedural security measures. Regular security reviews are part of our practice.
About third parties and cookies
The kakiya platform uses a limited number of cookies to help keep your session secure and make the login experience smoother. We do not share your personal information with third-party advertising networks or tracking services. Information may be disclosed in response to lawful requests from law enforcement agencies or by court order, which forms part of our legal obligations. Minimum necessary information may be shared with authorized mobile banking partners for payment processing, and those partners are held to the same privacy standards. If we are notified of any privacy policy breach, we will take immediate action and inform the affected user in a timely manner.
Our Terms & Conditions and Responsible Gaming policy as well, since these three documents together form the complete framework for using our platform. For any questions or concerns, please contact our FAQ Browse categories or contact our support team directly.